Privacy Policy
Last updated: October 9, 2026
Six Pines Counseling respects your privacy. This Privacy Policy explains how we collect, use, and share information through our website and text messaging. This policy does not replace our Notice of Privacy Practices, which explains how we handle protected health information related to counseling services.
Information We Collect
We may collect information you voluntarily provide through contact forms, appointment requests, email, phone calls, or text messages. This may include your name, email address, phone number, contact preferences, scheduling preferences, information about the services you are seeking, and text-messaging opt-in and consent information. Our website may also collect technical information, such as your IP address, browser and device type, pages visited, referring website, and visit dates and times. Please do not submit detailed clinical information, Social Security numbers, payment-card information, or other sensitive information through general website forms, standard email, or text messages. Current clients should use the secure client portal for clinical communications.
How We Use Information
We use information to respond to inquiries, provide information about our services, schedule appointments, communicate with prospective and current clients, manage messaging preferences, operate and protect our website, and meet applicable legal and professional obligations. Submitting a website form or communicating with us by text message does not establish a therapist-client relationship.
Cookies and Analytics
Our website is hosted through Squarespace. Squarespace and connected services may use cookies and similar technologies to support website functions, remember preferences, and analyze website traffic. You can manage cookies through available website settings or your browser. Disabling cookies may affect website functionality.
How We Share Information
Six Pines Counseling does not sell personal information or share customer data with third parties for promotional or marketing purposes. We may share limited information with providers that support website hosting, scheduling, client portals, communications, billing, and security, or with professional advisers when reasonably necessary. We may also disclose information as required by law or when reasonably necessary to address safety concerns, fraud, or security threats. Mobile opt-in data and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data and consent.
Text Messaging Terms and Conditions
Description. Six Pines Counseling uses text messaging only for administrative communication, such as scheduling, appointment information, and general questions about our services. We do not provide counseling, therapeutic support, or crisis services by text message. Messages will be sent from (281) 895-1874.
Opting Out. You may cancel text messaging at any time by replying STOP to the number from which you received messages. We will send a confirmation of your unsubscribe request, after which you will no longer receive text messages from us. To rejoin, sign up again using the original opt-in process.
Help and Support. Reply HELP for assistance or email info@sixpinescounseling.com.
Carrier Liability. Carriers are not liable for delayed or undelivered messages.
Message Frequency and Rates. Message frequency varies based on communication needs. Message and data rates may apply to messages sent and received. Contact your wireless provider with questions about your text or data plan.
Privacy Questions. Review this Privacy Policy or contact info@sixpinescounseling.com with questions about your privacy.
Protected Health Information
Protected health information is handled according to our Notice of Privacy Practices, applicable law, professional obligations, and client agreements. If this policy conflicts with our Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices controls.
Third-Party Services
Our website may link to client portals, scheduling tools, payment platforms, and other third-party services. These services have their own privacy policies and security practices, which you should review before submitting information.
Security and Retention
We use reasonable safeguards to protect personal information, but no website or electronic communication method can be guaranteed completely secure. We retain information as reasonably necessary to respond to requests, provide services, maintain records, honor messaging preferences, and meet legal and professional obligations. Clinical records are subject to separate record-retention requirements.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information, or to withdraw consent, subject to applicable law and record-retention requirements. We may need to verify your identity before completing a request. You can manage cookies through available settings and opt out of text messages by replying STOP. Requests involving protected health information should follow the procedures in our Notice of Privacy Practices.
Policy Updates
We may update this policy as our services, technology, or legal obligations change. The current version will be posted here with an updated date.
Contact Us
For privacy questions or requests, email info@sixpinescounseling.com or visit our Contact page. Please do not include detailed clinical information in a general privacy inquiry.